It says I have exceeded my download limit but I do not have my files. What should I do?

To prevent illegal file sharing, there are a limited number of download attempts for each file. Every time you click ‘Download’ counts as one download attempt. If everything works well, you should only need one, but we give you 25 in case of technical problems.

Should you ever hit the download limit, please contact me again so we can replenish your available download attempts.