Open your order again and select Download package to request a fresh download. Use the order link from your access email or open My Purchases. A temporary file link can expire while your purchase remains available.
If the download has stalled
Check your browser's download list first. A transfer may still be running or waiting to resume. Give it time to finish and check that your device has room for the ZIP and the extracted audio files.
If the transfer failed, return to the order page to start it again. Bookmark the order page for later use. An old direct link to the file may have expired.
If an old order says you've reached a limit
Some earlier SendOwl order pages may show a download-limit message. Use Find a past purchase with the email address from that order to request access through the current shop.
If the order is missing or access still fails, contact me with the order number, program name and exact error message. Include your device and browser so I can check the problem.
Listen while you sort out the download
If the purchase is connected to your account, you can also play it in the Studio Library. To keep the MP3s for offline use, follow the download and extraction instructions once the transfer has finished.